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Support

We Are Here
Throughout Your Studies.

From your first day to your final submission, LSABT provides personal, responsive support — academic, technical, and pastoral — so that nothing stands between you and your qualification.

Your Support Ecosystem

👤

Personal Tutor

From day one, you are assigned a named Personal Tutor who knows your programme, your progress, and your goals. They are your primary point of contact for everything.

  • Responds to queries within 1 working day
  • Weekly live sessions available
  • 1-to-1 virtual meetings on request
  • Detailed assignment feedback
  • Welfare check-ins throughout

Contact your tutor via the LMS messaging system or by email.

📝

Academic Support

Struggling with an assignment? Not sure how to approach a unit? Academic support is available throughout your programme.

  • Assignment brief clarification
  • Harvard referencing guidance
  • Academic writing support
  • Feedback review discussions
  • Study planning support

Email: support@lsabt.uk

💻

Technical Support

Issues with the LMS, submission portal, or accessing live sessions? Our technical team will resolve issues promptly.

  • LMS login and access issues
  • Submission portal problems
  • Zoom and Google Meet access
  • Document upload issues
  • Browser and device guidance

Email: support@lsabt.uk

🤝

Welfare & Wellbeing

If personal circumstances are affecting your studies, talk to us. We can arrange reasonable adjustments, extensions, or referrals to appropriate support services.

  • Confidential welfare conversations
  • Reasonable adjustment applications
  • Special consideration requests
  • Deferral and extension guidance
  • Signposting to external support

Email: support@lsabt.uk

🛡️

Safeguarding

If you have a safeguarding concern about yourself or another learner, contact our Designated Safeguarding Lead directly and in confidence.

  • Completely confidential
  • Responds immediately to urgent concerns
  • Can refer to external agencies
  • No concern is too small to raise

Email: safeguarding@lsabt.uk

⚖️

Appeals & Complaints

If you disagree with an assessment decision or have a complaint about any aspect of LSABT's service, you have the right to have it reviewed.

  • Formal appeal against assessment decisions
  • Complaint about service quality
  • Review of malpractice findings
  • Escalation to Qualifi if needed

Appeals: appeals@lsabt.uk
Complaints: complaints@lsabt.uk

Mental Health & Wellbeing Resources

If you are experiencing a personal crisis, mental health difficulty, or need support beyond what LSABT can provide, these organisations can help.

United Kingdom
  • Samaritans — 116 123 (free, 24/7) | samaritans.org
  • Mind — mind.org.uk
  • NHS Mental Health — 111 option 2 | nhs.uk
  • CALM (men's mental health) — 0800 58 58 58
Bangladesh
  • Kaan Pete Roi — 01779-554391
  • Emergency — 999
Pakistan
  • Umang Helpline — 0317-4288665
  • Emergency — 115 / 1122
India
  • iCall — 9152987821
  • Vandrevala Foundation — 1860-2662-345
  • Emergency — 112
Iraq / Kurdistan
  • Emergency — 130
  • Contact LSABT for local referral guidance

Not Yet a Learner?

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